Clear answers on emergency repairs, transparent pricing, and guarantees

Locate the main stopcock

Turn clockwise to isolate

Call for emergency dispatch

Find your primary water shut-off valve, usually located beneath the kitchen sink or where the supply pipe enters your property.

Turn the valve fully clockwise to shut off incoming water pressure and prevent further water entry into damaged sections.

Contact our engineering team immediately at 0131 221 9260 while we guide you through safe electrical isolation procedures.

All installed pipe fittings, valves, and replacement components are backed by our full 12-month domestic guarantee.

If a fitted part fails or a joint leaks within one year of installation, our engineers return to rectify the fault at zero additional cost.

Have a specific question not covered here?

Speak directly with our Birmingham engineering desk for immediate advice.