Privacy Policy
1. Who we are
This website, bluepipeplumber.co.uk, is operated by Helpful Plumber Limited ("we", "us", "our"), a private limited company registered in England and Wales.
Company number: 11477684
Registered office: Lifford Hall, Lifford Lane, Kings Norton, Birmingham, West Midlands, B30 3JN, United Kingdom
VAT number: GB315609609
Phone: 0131 221 9260
2. What personal data we collect
Information you give us, when you fill in our contact or quote form, call us, email us or book a job:
Name, phone number and email address
Property address and postcode
Details of the plumbing work you need, and any photos or messages you send
Payment and invoicing details, where applicable
Information collected automatically, when you use our website:
IP address, browser type, device type and operating system
Pages visited, time spent and referring website
Cookie data (see our Cookie Policy)
We do not knowingly collect data from children under 13, and our services are not aimed at them.
3. How and why we use your data
Purpose Lawful basis Responding to enquiries and providing quotes Legitimate interests, or steps taken at your request before a contract Carrying out plumbing work, scheduling, invoicing and taking payment Performance of a contract Keeping accounting and tax records Legal obligation Handling complaints, warranty claims and legal disputes Legitimate interests / legal obligation Improving our website and measuring performance (analytics cookies) Consent Marketing emails or texts, if you opt in Consent Keeping our website and systems secure Legitimate interests
Where we rely on consent, you can withdraw it at any time (see section 8). We do not use your data for automated decision-making or profiling.
4. Who we share your data with
We do not sell your personal data. We only share it with:
Service providers who help us run our business, such as website hosting, email and form providers, accounting software and payment processors: hostinger
Subcontractors or suppliers, where needed to carry out your job
Professional advisers (accountants, insurers, lawyers)
Public authorities, courts or regulators where the law requires it
All providers are required to protect your data and to use it only on our instructions.
5. International transfers
Some of our providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Addendum, or an adequacy decision under UK law.
6. How long we keep your data
Enquiries that do not lead to a job: up to [12] months
Customer and job records: [6] years after the work is completed, for tax, accounting and warranty purposes
Marketing preferences: until you unsubscribe
Website analytics data: up to [26] months
After these periods, we delete or anonymise your data.
7. Cookies
Our website uses cookies and similar technologies. Essential cookies are always on. Analytics and marketing cookies are only set if you accept them through our cookie banner. For details, see our Cookie Policy.
8. Your rights
Under UK data protection law, you have the right to:
Be informed about how we use your data
Access a copy of the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data in certain circumstances
Restrict how we use your data
Object to processing based on legitimate interests, and to direct marketing at any time
Data portability, in certain circumstances
Withdraw consent at any time, where we rely on it
To use any of these rights, email support@bluepipeplumber.co.uk. We will respond within one month. We may need to verify your identity first. There is normally no charge.
9. Security
We use appropriate technical and organisational measures to protect your data, including [HTTPS encryption, access controls and secure storage]. No online system is completely secure, but we take steps to reduce the risk of loss, misuse or unauthorised access.
10. Third-party links
Our website may link to other websites, such as Google Maps or social media. We are not responsible for their privacy practices, so please read their policies.
11. Complaints
If you have a concern, please contact us first so we can try to resolve it. You also have the right to complain to the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113